Rate Policy

“Nerina”, obrt za ugostiteljstvo

Adress: Polari 5, Rovinj 52210 Telephone: +385 (0)52 817 320 E-mail: rovinjulika@gmail.com OIB: 59295719207 “Nerina” obrt za ugostiteljstvo operates in accordance with the laws of the Republic of Croatia.

Camping Pitches – Rate policy

We thank you for your CAMPING PITCH reservation. Please take note of our sales policy:

Reservation fee

The reservation fee is

25,00 €

per reserved unit and is non-refundable.

The 25 € Reservation fee is not summed in the advance payment.

Cancellation policy for Camping Pitch

The reservation will be held by 23:00, on arrival date. Arrivals after 20:00 must be announced in advance.

In case of no show, we will apply a cancellation fee of 100,00 % ( 25€ reservation fee + advance payment).

In case of cancellation 365-0 days before arrival date, we charge a cancellation fee of 100.00 % of the guarantee value ( 25€ reservation fee + advance payment).

Earlier departures

In case of shortening the reservation, the campsite reception keep the advance payment minimum for the amount of shortening the stay.

Modifing reservation

Should you wish to modify or cancel a confirmed reservation, you can do it online, subject to the Cancellation policy.

Check in/out

Check-in time is after 12:00 on arrival day.

Check-out time is before 12:00 on departure day.

Early/late check-in/out depend of availability.

The final accounts settlement is due at check-out.

Residence tax and Registration fee

Residence tax amounts 1,30 € per person / day in the period 01.04. – 30.09., and 0,80 € in other periods.

Persons aged between 12 and 17,99 pay 50% residence tax.
Registration fee is charged 1,00 € per person one time (upon arrival).

Prices and Payment

We accept cash and card payments (Visa, Master, Maestro).

Prices include: 13,00% PDV For details of our privacy policy check our internet site https://dn-rovinj.com.

Please do not hesitate to contact our reservation office at the following e-mail address: rovinjulika@gmail.com  for any additional info.

Camp site reserves the right to reject, cancel or modify reservations where it appears that the above contain or have resulted from a mistake or error.

Glamping rooms & Mobile homes – Rates policy

We thank you for your reservation of a glamping room / mobile home. Please take note of our sales policy:

Cancellation policy for Mobile homes

The reservation will be held by 23:00, on arrival date. Arrivals after 20:00 must be announced in advance.

In case of no show or cancellation our policy is specified in each model or package – SEE HERE

Earlier departures

In case of shortening the reservation, the campsite reception keep the advance payment minimum for the amount of shortening the stay.

Modifing reservation

Should you wish to modify or cancel a confirmed reservation, you can do it online, subject to the Cancellation policy.

Check in/out

Check-in time is after 15:00 on arrival day.

Check-out time is before 10:00 on departure day.

Early/late check-in/out depend of availability an it is extra chargable.

The final accounts settlement is due at check-out.

Residence tax 

Residence tax amounts 1,30 € per person / day in the period 01.04. – 30.09., and 0,80 € in other periods.

Persons aged between 12 and 17,99 pay 50% residence tax.

Prices and Payment

We accept cash and card payments (Visa, Master, Maestro).

Prices include: 13,00% PDV For details of our privacy policy check our internet site https://dn-rovinj.com.

Please do not hesitate to contact our reservation office at the following e-mail address: rovinjulika@gmail.com  for any additional info.

Camp site reserves the right to reject, cancel or modify reservations where it appears that the above contain or have resulted from a mistake or error.

Online payments

Credit card payments

Campsite Ulika  uses the WSpay security system for credit card authorisation. The system uses state-of-the-art technologies for protection against misuse, such as Secure Socket Layer (SSL) protocol with minimum 128-bit SSL data encryption and other technologies and security procedures of the highest standard. The exchange of sensitive data between the online payment system and authorisation centres of card companies is carried out via a virtual private network (VPN) which is fully protected against unauthorised access. Sensitive data from your credit card is delivered online, directly to the authorization centre.

Credit cards

        

Secure purchase guarantee

   

Information on submitting written complaints

Pursuant to Article 21, Paragraph 1 of the Provision of Tourism Services Act (Narodne novine official gazette no. 130/17), we inform our clients that complaints regarding the quality of our service can be submitted in writing by post to the company seat, by e-mail, by fax, or by means of the complaints book in the accommodation property itself. We shall immediately confirm receipt of the written complaint in writing and reply within 15 days.